A Intranet from the Scratch

Designing a Intranet that supports employee collaboration and leverages Sharepoint and Microsoft technology.

Client: Hershey (in behalf of Beyond), San Francisco (CA), 2015

Hershey planned to redesign its intranet so its employees can more effectively complete their day to day tasks and feel engaged with the company to stay updated on important corporate news & company benefits. The new intranet supposed to support employee engagement through executive and leadership communication and support collaboration between teams and organization.


Requirement Analysis

In order to design the most effective Intranet for Hershey’s employees, I worked with talented researcher to gain a full understanding of the existing Intranet usage and company’s business goals. Gathering those insights, I identified the end-user needs and defined stakeholder profiles. A task analysis, along with content strategy, served as a basis to define high level system requirements in order to determine feasibility. With the intention to leverage Sharepoint and Microsoft technology, a design approach was developed, in close cooperation with stakeholder from content management and front- and back end development. 

Applied Methodologies:

  • Stakeholder Profile & Scenario
  • Content Audit & Strategy
  • Requirement Analysis
  • Card Sort

Design Concept & Validation

Rolling into the design process I started out conducting a content audit and defined, in cooperation with stakeholder and decision maker, a strategy that supports the previously defined user and business goals. Moving system requirements into information design I created Information Architecture as Use Cases, Sitemaps and Low Fidelity Wireframes that illustrate the new content approach. The methodologies applied helped the clients to determine a content management strategy that ultimately and essentially creates a holistic User Experience.

Applied Methodologies:

  • Information Architecture
  • LoFi/HiFi Wireframing
  • User Test / (Rapid) Prototyping